Capability · Technical support engineering · by Ayman Sbeiti — I support high-trust software platforms · Hiring?

Change management

Moving a team through an operational change — training, documentation, phased adoption, and monitoring.

8 min read

Support Continuity During a HubSpot-to-Intercom Migration

FLiiP's support operation had outgrown its HubSpot-based helpdesk: routing, automation, and visibility limits were absorbing team time that should have gone to customers.

support operations · workflow design · stakeholder communication