A reverse-chronological record of investigations, resolutions, and working notes.https://aymansbeiti.com/https://aymansbeiti.com/case-studies/debugging-a-silently-failing-escalation-workflow/https://aymansbeiti.com/case-studies/debugging-a-silently-failing-escalation-workflow/During the phased rollout of FLiiP's HubSpot-to-Intercom migration, some support escalations silently stopped creating Jira tickets. The automation appeared to fire, only some escalations failed, and nothing reported the failures.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/case-studies/trust-model-for-local-peer-to-peer-transactions/https://aymansbeiti.com/case-studies/trust-model-for-local-peer-to-peer-transactions/Local peer-to-peer marketplaces run on a structural gap: strangers, cash, and no recourse. Eskro is a local marketplace designed around a different allocation of responsibility. An escrow-backed transaction process, not the individuals, carries the trust.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/case-studies/support-continuity-hubspot-intercom-migration/https://aymansbeiti.com/case-studies/support-continuity-hubspot-intercom-migration/FLiiP's support operation had outgrown its HubSpot-based helpdesk: routing, automation, and visibility limits were absorbing team time that should have gone to customers.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/notes/preparing-a-legacy-dataset-with-an-ai-assisted-script/https://aymansbeiti.com/notes/preparing-a-legacy-dataset-with-an-ai-assisted-script/AI generated the scaffolding in minutes. Deciding what the data needed to look like on the other side, and checking that it did, was the actual work.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/notes/the-integration-that-rejects-the-whole-request/https://aymansbeiti.com/notes/the-integration-that-rejects-the-whole-request/Some systems reject an entire request over one invalid field, and from the sender's point of view it looks like nothing happened. Design for that before wiring any two systems together.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/notes/reviewing-an-ai-assistants-wrong-answers/https://aymansbeiti.com/notes/reviewing-an-ai-assistants-wrong-answers/Configuring the assistant took hours. Reading its wrong answers and fixing the content underneath them was the real project.Mon, 13 Jul 2026 00:00:00 GMThttps://aymansbeiti.com/notes/bilingual-knowledge-content-and-the-ai-that-reads-it/https://aymansbeiti.com/notes/bilingual-knowledge-content-and-the-ai-that-reads-it/A bilingual knowledge base isn't two translations of one truth. It drifts into two truths, and an AI assistant reading both will faithfully serve the drift.Mon, 13 Jul 2026 00:00:00 GMT