Case studies
Real problems, documented end to end.
Real engineering investigations, migrations, and product decisions — documented from first signal to outcome, with the dead ends kept in the record.
Debugging a Silently Failing Escalation Workflow
During the phased rollout of FLiiP's HubSpot-to-Intercom migration, some support escalations silently stopped creating Jira tickets. The automation appeared to fire, only some escalations failed, and nothing reported the failures.
Designing a Trust Model for Local Peer-to-Peer Transactions
Local peer-to-peer marketplaces run on a structural gap: strangers, cash, and no recourse. Eskro is a local marketplace designed around a different allocation of responsibility. An escrow-backed transaction process, not the individuals, carries the trust.
Support Continuity During a HubSpot-to-Intercom Migration
FLiiP's support operation had outgrown its HubSpot-based helpdesk: routing, automation, and visibility limits were absorbing team time that should have gone to customers.