About
Ayman Sbeiti
I work where technical support, engineering, and operations meet. Across SaaS, identity, banking, and fintech, I’ve specialized in diagnosing complex failures, improving operational workflows, and making high-trust systems more reliable.
Every claim on this site connects to a case study, investigation, engineering note, or career record.
Core strengths
What I bring to the table.
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Technical Support & Incident Response
- Root Cause Analysis
- Escalation Management
- SaaS Support
- API Troubleshooting
- Incident Response
- Customer Investigations
-
Product Operations
- Workflow Design
- Process Optimization
- Customer Operations
- KPI Analysis
- Cross-functional Delivery
- Process Automation
-
Systems & Integrations
- API Integrations
- Solution Architecture
- System Mapping
- Workflow Automation
- Requirements Analysis
- Platform Integrations
-
Trust, Identity & Payments
- Identity Verification
- KYC
- Payment Operations
- Fraud Prevention
- Risk Assessment
- Marketplace Trust
- Account Security
Evidence
Eskro Trust Model -
AI Enablement
- ChatGPT
- Claude
- Gemini
- Dust
- Fin AI
- Prompt Engineering
- AI-assisted Troubleshooting
- AI Documentation
-
Developer & Infrastructure
- Docker
- Git & GitHub
- Flutter
- Node.js
- TypeScript
- Firebase
- Redis
- PostgreSQL
- Kafka
- AWS
- API Authentication
- VPN Configuration
- SMS Routing & Troubleshooting
- Server Configuration
Career
The timeline.
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Bilingual Product Support Specialist (SaaS – Technical Operations) — FLiiP
March 2026 – July 2026
Bilingual product support in SaaS technical operations. Owned support-side investigations, escalation workflows, and support continuity through a helpdesk migration.
Evidence: Debugging a Silently Failing Escalation WorkflowSupport Continuity During a HubSpot-to-Intercom Migration
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Bilingual Customer Access Support / Technical Operations — Equifax
May 2025 – March 2026
Bilingual customer access and technical operations support at national scale, working across identity verification and account access.
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Product Operations Manager — Eskro Marketplace
February 2023 – May 2025
Product operations for a local peer-to-peer marketplace: trust, payments, and settlement workflow design.
Evidence: Designing a Trust Model for Local Peer-to-Peer Transactions
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Bilingual Banking Operations — TD Bank
September 2022 – January 2023
Bilingual banking operations in a regulated financial environment.
- Earlier experience
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Full-stack Web Developer (Laravel / PHP) — Tecomsa Telecom & Software Solutions
June 2022 – September 2022
Full-stack web development with Laravel and PHP.
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Operations Associate — Rothmans Benson & Hedges
January 2021 – September 2021
Supported operational processes in a regulated manufacturing environment before transitioning into software engineering and technical support.
Languages: English · French · Arabic
Contact